I. Product & Specifications
Q1: Is the glass material compliant with international safety standards?
✅ A: Yes, we use high clear glass, meeting FDA and EU 10/2011 food-contact material standards. Heat-resistant, corrosion-proof, lead-free, and non-toxic.
Q2: Can capacity and dimensions be customized?
✅ A: Absolutely! Standard capacities: 5ml/10ml/30ml/50ml (±3% tolerance). Customizable dimensions, neck types (sprayer/dropper), and 3D design proofing.
Q3: What is the Minimum Order Quantity (MOQ)?
✅ A: MOQ: 500 pcs for standard designs; 2,000 pcs for custom designs (logo printing included).
II. Customization Services
Q4: Do you offer logo printing/engraving? Will the color fade?
✅ A: Yes! We provide screen printing, hot stamping, and laser engraving. Color deviation ≤5%, passed alcohol rub tests (100+ wipes without fading). Free sample available (1-3 working days).
Q5: What is the lead time for custom orders?
✅ A: Standard items: 7-10 days. Custom orders: 15-20 days (includes 3 confirmations: design proof → sample → bulk photos).
III. Quality & Inspection
Q6: How do you ensure consistency in bulk orders?
✅ A: Three-stage quality control:
1. Raw material inspection (transparency, thickness).
2. 100% leak-proof testing during production.
3. Pre-shipment AQL 2.5 sampling inspection.
Q7: What if I receive damaged/defective items?
✅ A: Report with photos/video within 48 hours of delivery. We’ll replace damaged units + add 5% free spare parts (no return required for defect rates <1%).
IV. Logistics & Delivery
Q8: What trade terms and shipping methods do you support?
✅ A:Terms: EXW/FOB/CIF/DDP (customs clearance support included).
Shipping: Sea/air/express (DHL/FedEx door-to-door), with real-time tracking.
Q9: Can you provide export compliance documents?
✅ A: Yes, including:
Commercial Invoice & Packing List
Certificate of Origin (CO) / QC Report
Material Safety Data Sheet (MSDS)
V. Cooperation & After-Sales
Q10: Are there benefits for long-term partnerships?
✅ A: For annual orders >100,000 pcs:
Dedicated account manager + real-time production updates.
2% annual rebate for defect rates <0.5%.
30-day free warehousing (batch pickup allowed).
Q11: Do you support factory audits?
✅ A: Yes! We provide:
360° VR factory tour.
ISO 9001 certification.
On-site audit (book 3 working days in advance).
